Posted: 19/04/2016

Pali has been recognised at The ESTAS, the biggest awards in the UK residential property industry.

Pali has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.  The ESTAS determines the best suppliers in the industry through research carried out amongst their clients who are asked a series of questions about the service they have received from their suppliers.  This years’ competition saw over 30,000 surveys completed.

As well as making the Shortlist Supplier list and taking away a ‘Best in Sector ‘ award Pali were presented with a Gold award in the Supplier of the Year category. Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said "for many customers moving home is one of the most stressful experiences of their lives.  So it’s our job as agents, mortgage brokers, conveyancers, developers and suppliers to help make the journey as smooth as possible. It only takes one bad apple to reflect badly on the others so it’s crucial everyone provides the high quality service the customer expects and deserves. For this reason The ESTAS recognises all firms involved in the buying and selling process and they are all judged in exactly the same way, purely on customer feedback”.

Simon Brown Founder of The ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their customers so to be shortlisted is a great achievement in itself and for the winners this is the highest accolade they can receive in the industry.”

Jon Notley, Chief Commercial Officer of headline sponsor Zoopla said, “This is our sixth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Many congratulations to all of this year’s winners.”

Jo Milne, Marketing Director of Pali said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our clients who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”

The Awards are organised by The ESTAS Group Ltd.

For more information contact The ESTAS Group on 01892 610245.

(0) Comments Supplier of the Year, Best in Sector, Customer Service, Property, Award, ESTAS, Pali

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